Terms and Conditions

Our Commitment To Privacy

Privacy and security are of prime concern to internet site visitors and shoppers, and our cariadpetsitting.co.uk policy is to respect and protect your privacy.

Information We May Ask You to Provide at Registration

Cariad Petsitting Ltd gathers information about our registrants that allows us to offer compelling services and easily accessible online content in a manner that provides personal privacy protection as well. When you register or purchase on cariadpetsitting.co.uk, we request and collect personal information including your name, address, phone, email address. This information will never be shared with any other party. We do NOT collect credit card information, such as card numbers and expiration dates. All purchase transactions is going through PayPal and we do not have access to credit card information of any users. 

Use of Cookies

Cookies are small bits of information that a Web site transfers to your computer's hard drive for record-keeping purposes. Cookies make Web surfing easier by saving your registration, passwords, and preferences: they allow you to be recognized when you return to the Site. The use of cookies is an industry-wide practice and you will find them at most major Web sites. Cookies help us to serve you better by improving the site. They allow us to track your interests and add content that is more relevant to you. The use of advertising cookies sent by third-party servers is standard in the Internet industry. Most Web browsers are usually set to initially accept cookies. If you prefer, you can set your browser to refuse cookies, or to alert you when cookies are being sent. However, the site may not function properly if you do not accept cookies. Acceptance of a cariadpetsitting.co.uk registration obligates you to accept our cookies.

Use of Information

cariadpetsitting.co.uk will never wilfully disclose individually identifiable information about you to any third party without first receiving your permission. We will use your individually identifiable information only within our site to provide a personalized experience to you.

Delivery Charges

All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application.

Delivery Times

Shipment of stock items will normally be made within 3-7 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 21 days for dispatch of the goods. For delays of more than 21 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Terms and Conditions of Sale

The following terms and conditions apply to all transactions on cariadpetsitting.co.uk The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. It is only when we have despatched the goods to you that we have a binding contract. We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/Warranty and Liability

We warrant that the Goods will at the time of delivery correspond to the description given by us.  All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturers brochures & websites. Except where the Customer is dealing as a consumer all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.

Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Payment Method

This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with UK credit cards only. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.

Availability of Goods

All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled. We offer an extended range of products which are obtained directly from our suppliers. These products are subject to supplier stock availability and delivery dates made by the suppliers own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.

Delivery

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed we may deliver by instalments and any delay, default or non-delivery in respect of any instalment shall not entitle the Customer to cancel the remainder of the Contract.  Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

 Time Limitations for Notification of claims

 Damaged in Transit

Should there be any damage to the delivered goods, details must be noted on the delivery documentation and it will be your responsibility to inform us immediately, but not later than within 7 working days. It is imperative that you do not dispose of any of the packaging, as this will be required to affect your claim against the carrier. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.

Shortages

It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. If you suspect that there are items missing from the delivery, first check that the order has not been part shipped. Any shortages must be noted on the delivery notes and it is your responsibility to notify us within 2 days of delivery.

Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open the manufacturers packaging or use the item.

 Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.  We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale.

Cancellation of Orders

Orders cancelled after despatch of the goods will be subject to a minimum handling fee of 20% of the invoice price to cover re-stocking and administration costs.

Items no longer required

If you are not totally satisfied with your purchase, you can return it within 7 days from date of invoice for a refund (excluding delivery charges) provided it is in pristine condition in its original box and packaging. You will be wholly responsible for the cost of delivery and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of re-delivery charged to your account. We reserve the right to charge a handling fee up to 20% of the value if the product if it is not returned in a perfect condition and full working order. You must contact our Customer Care team to obtain a Returns Authorisation (RA) number and to arrange return delivery of the item(s). The RA number must be quoted on the returned items. Any items returned without an RA number will be rejected. Please be aware that we will not refund the carriage paid on the original order, or the cost of returning the items to us. Goods must be returned in the manufacturers original packaging together with any additional enclosures, such as Manuals. You must ensure that adequate packaging is used to return the goods. We reserve the right to reject any item(s) returned that do meet the criteria laid out above. 

A restocking fee of up to 30% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.

 Faulty Goods

If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you.  A restocking fee of up to 30% is charged on returns, which prove to be non-defective

 Refunds

If for any reason you are issued with a refund, please note the following,

All refunds will be issued to the same payment method as on the original order. When a refund is processed, you will receive an email notification. A refund will usually reach your credit card account within 4 working days, please allow up to 10 working days for it to be credited. Goods returned within the manufacturers DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued. The relevant manufacturer will process all offers of money back guarantees and you should contact them directly to arrange return and refund.

 Liability

Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

 Force Majeure

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Severability

In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

These Terms and Condition shall be construed in accordance with English Law.